I’m sure a lot of kids send letters to Santa Claus asking for gifts. Have you ever shipped stuff to Santa, so someone who might need can get it? I am going to give it a try at Fedex. If anyone can do it, it’s Fedex!
I enjoyed the conversation, and Jeremy also had fun… Frankly, I think the idea cracked him up. I really liked Jeremy. Fedex has very high quality employees who know how not to take things too seriously.
Learning: if I can get someone laughing, then the negotiation likely won’t turn heated, regardless of the final outcome. I also have huge respect for people who can offer alternative solutions, instead of just saying ‘no’.